Cotton On Group wins retailer awards

The Cotton On Group has been recognised for its continued efforts across customer experience and ethical retailing, winning two categories in the recent Inside Retail 2017 Retailer Awards: the ‘Corporate Social Responsibility Initiative of the Year Award’ and ‘Customer Excellence Team Initiative of the Year Award’.

Now in its second year, the 2017 Retailer Awards presented by Dashing showcase the very best of Australian retail. Judged by an industry panel under strict criteria, the awards are held in high regard and backed by Australian retail media outlet, Inside Retail.

The awards recognise the Cotton On Group’s philanthropic achievements through the Cotton On Foundation’s global projects, as well as its work in the ethical space through its sustainable cotton programs and supply chain initiatives. They are also testament to the company’s focus on engaging and educating its customer service team in order to positively impact customer satisfaction, as well as the methods used to evaluate this satisfaction and how it is employed to drive product and service improvements.

Alongside the Retailer Awards win, the Cotton On Group was proud to be a finalist in the Retailer of the Year award – presented at the recent World Retail Congress in Dubai. This award recognises companies that demonstrate world-class operations across all areas of the business. The Group was one of six finalists that also included Action, Amazon, Inditex, Walmart and Zalando with Amazon taking out the award.

Cotton On Group CFO Michael Hardwick presented at this event; read more here

1 - Unnamed


All News

Tatum's 17-year journey with the Group


Tatum Thirgood is one of the Cotton On Group’s longest-standing team members. From her beginnings in one of the first stores in Australia to visual merchandising across the USA, Tatum has seen the business grow from humble beginnings to more than 1,500 stores in 19 countries.

G’day LA: a new home for Cotton On Group USA team


In a move that cements the Cotton On Group’s commitment to its US operations, last month the LA-based team excitedly set up their desks at a new state-of-the-art headquarters in Glendale, California.

New concept store launches in Dubai


The Cotton On Group has welcomed the first of its new concept stores in the Middle East at Mirdif City Centre in Dubai.